Delivery & Returns
The following lead times are shipping timescales once your order has been despatched and do NOT include our processing and packing time. Additionally, whilst many of our products are available from stock, others are specially made for you such as our made to measure kilts, kilt packages and skirts which require multiple weeks to craft. Please check the 'Delivery' section of the product(s) you are ordering for more specific info.
UNITED KINGDOM
STANDARD DELIVERY
£0 - £199 Spend - £4.75 Royal Mail tracked (2-3 working days)
£200+ Spend - £10 UPS next working day* tracked courier
EXPRESS DELIVERY**
£0 - £199 Spend - £10 UPS next working day* tracked courier
£200+ Spend - £15 As above
* Next day delivery available to most of the UK. Some remote areas may require an extra day for delivery.
** Express delivery is not available for all products, please check the 'Delivery' section of the product(s) you are ordering for more info.
Once your order is despatched, details to track your parcel will be provided by email.
REST OF THE WORLD
We ship almost anywhere in the world! International delivery costs depend on your destination country and final order value. Simply add your items to the shopping basket, proceed to the checkout and enter a few details where your final shipping cost will be available. You don't need to provide any debit/credit card or PayPal login details to check shipping costs.
All orders shipped outside of the UK are sent via a tracked delivery service, so you can keep an eye on the delivery status throughout its journey.
When ordering multiple products, unless otherwise agreed with us your entire order will be despatched as one single shipment. Therefore, when ordering products with multiple lead times, please use the longest lead time as your reference. If you need particular items quicker than others, please get in touch and we can discuss your delivery requirements.
All orders delivered outside of the UK are subject to import / duty charges which must be paid by the customer. Our website automatically removes UK sales tax at 20% when you place your order.
RETURNS
STOCK ITEMS
We operate a no quibble replacement service, we love happy customers! You must notify us within 14 days of receiving your order if you wish to return a stock item. You then have a further 14 days to complete the return. Goods must be returned in their original condition / packaging with any labels still attached. Unless an item is incorrect, faulty or damaged we can only provide a refund for the value of the goods themselves. The customer is also responsible for any return costs. For international customers, any customs / import fees incurred once your return arrives in the UK will be deducted from your refund amount. We cannot provide refunds for gift wrapping.
MADE TO ORDER / MEASURE ITEMS
Unless incorrect, faulty or damaged, items that are specially made or personalised cannot be returned for a refund. We make every attempt to ensure that made to measure garments fit perfectly, including in-depth measuring guides and even e-mailing or calling you to discuss your measurements if we have any concerns when receiving your order. Most garments can be altered if you provide the wrong size. Charges for alterations depend on the work required, please get in touch for more info.
To check if a product is a stock or made to measure / made to order item, please check the 'Delivery' section of the product(s) you are ordering. Still have concerns? Please get in touch and we'll be happy to help!
